Privacy Policy

Last Updated: December 30, 2019.

At Promar & Ahi USA we take the privacy of our site visitors and customers very seriously. In this Policy, we address what information we collect from you and how we use that information. If you have additional questions that are not answered here, please feel free to contact us.

INFORMATION WE COLLECT

We collect information from you that identifies, describes, or is reasonably capable of being associated with you or your household (“Personal Information”). Personal Information does not include publicly available information in government records or any data that has been deidentified, aggregated, or otherwise anonymized. Promar & Ahi USA does not rent or sell any of your Personal Information. For more information about the types of Personal Information we collect, where we collect it from, and how we share it, please see the sections below.

WHEN YOU MAKE A PURCHASE

What We Collect. Promar & Ahi USA collects Personal Information that you provide to us when you place an order. Examples of such information that you provide to us include:

  • Personal identifiers like your name, number, email address, or billing address;
  • Financial information, including your credit or bank card information;
  • Professional information, if you make a purchase through your work.

Promar & Ahi USA only requests these types of Personal Information from you when it is needed to complete your purchase, fulfill your order or request, or when you voluntarily decide to register as a member independent of a transaction.

How We Use and Share It.

We use this information to process the transaction you requested and to provide you with goods, products, or credit your account in the event we issue you a refund. We may also use some of your contact details and information about your transaction to deliver relevant information about deals, marketing materials, or other incentives.

When you purchase any of our products, we share this information with financial institutions who process payments when necessary to complete or fulfill your request.

Promar & Ahi USA may also share Personal Information with third parties who provide or offer other services on our behalf and business partners with whom we jointly market products or services. In addition, Promar & Ahi USA may contract with third-party vendors for promotions or to facilitate sweepstakes or contests. Please note that we do not control the privacy practices of third party business partners and recommend you evaluate their practices before deciding to provide your personal information.

WHEN YOU CREATE AN ACCOUNT

What We Collect. Promar & Ahi USA collects Personal Information that you provide to us when you create an account. If you choose to register for an account, we collect the following categories of Personal Information:

  • Personal identifiers like your name, email address, password, and similar information;
  • Financial information, including your credit or bank card information; and

How We Use and Share It. We use this information to manage your account, enable you to customize features of our services, respond to your requests for help, comments, or concerns. We also use the information you provide us to send you marketing communications and purchase confirmations that you have opted-in to, to send you surveys, and to notify you if we materially update our Privacy Policy or Terms of Use. We may also share this information with third party business partners or service providers that provide services on our behalf.

INFORMATION COLLECTED FROM THIRD-PARTY SOURCES

What We Collect. We may periodically add or update information about you obtained from third-party sources. Examples include updated address or email address information from such sources as email marketing automation platforms.

How We Use and Share It This information can help us accurately fulfill orders, deliver purchase confirmation messages, and to ensure that our site and emails provide relevant content that is interesting to you. We also receive information such as page views, search terms and click-through information from sources from third parties we collaborate with. We may also share this information with third party business partners or service providers that provide services on our behalf.

WHEN YOU USE OUR SITE

When you visit promarnets.com or ahiusa.com, we automatically collect some information about your visit using cookies, web beacons, log analysis software, pixels, and similar tracking technologies (“Cookies”). We may collect Personal Information, including device identifiers, IP addresses, and information about how you interact with our website. For more information about how we use Cookies, please see our Cookie Policy.

DISCLOSURES PERMITTED OR REQUIRED BY LAW

Nothing in this Privacy Policy restricts Promar & Ahi USA’s ability to:

  • Prevent, investigate, or provide notice of fraud, unlawful or criminal activity, or unauthorized access to or use of Personal Information, our website or data systems;
  • Collect or use of aggregate or de-identified data;
  • Comply with federal, state, or local laws;
  • Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
  • Cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law;
  • Protect or defend against legal actions or claims; or
  • Transfer Personal Information as part of an actual or proposed organizational transaction, such as a merger or dissolution of Promar & Ahi USA, or in the event of insolvency, bankruptcy, or receivership.

WHAT YOU’LL RECEIVE FROM PROMAR & AHI USA

Promar & Ahi USA believes that honest and clear communications with our customers is a key part of a great customer experience. We only want to send you email that you expect to receive or that you have requested. All of our emails contain clear information on how to unsubscribe, and we honor all requests as quickly as possible. Below are examples of types of communications you may receive from us.

Membership registration confirmation e-mail messages. When you register for a Promar & Ahi USA account or make a purchase on promarnets.com or ahiusa.com, you’ll receive an e-mail confirming you have become a Promar & Ahi USA member.

Purchase confirmation messages. When you make a purchase on promarnets.com or ahiusa.com, we e-mail your purchase confirmation. The confirmation will include your name, information on the product or products you’ve purchased, your confirmation number(s), your e-mail address, your billing address, and your billing total.

Marketing or promotional e-mails. If you sign up for one of our marketing e-mails either directly, through the membership area, during a purchase, during a contest sign-up, or by any other means, we will send you the marketing e-mail that you have requested.

We only send these e-mails to site visitors and customers who sign up for one of our mailing lists or who agree to future contact regarding special promotions and offers from Promar & Ahi USA. These mailings contain clear information on how to unsubscribe, and we honor all requests as quickly as possible.

If you are receiving e-mail from us and wish to unsubscribe, either follow the unsubscribe instructions in the e-mail, e-mail us, call us or send us a note via postal mail to inform us that you do not want to receive e-mail from our company. See below for our complete contact information.

Answering your inquiries. If you send us or phone in a question or offer a suggestion, we will use your e-mail address, telephone number or postal address to respond to you.

PROMAR & AHI USA PRODUCTS OFFERED ON OTHER SITES

Promar & Ahi USA do not share Personal Information with business partners who display or offer Promar & Ahi USA products on their websites.

HOW PROMAR & AHI USA PROTECTS YOUR INFORMATION

Promar & Ahi USA understands that the safety of your Personal Information is extremely important to you. That’s why Promar & Ahi USA uses both electronic and other measures to keep your information protected from unauthorized access.

Personal data that you send or submit to us over the Internet is protected by Secure Socket Layer (SSL) technology. We also use industry-standard firewalls to protect any personal data that we store.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional privacy rights. For a complete discussion of such rights, please see Your California Rights.

CHANGES TO THIS POLICY

From time to time, we may modify our privacy practices. We notify you of any material changes to our collection, use, and disclosure practices, and will also post an updated copy of our Privacy Policy to our site. If necessary, we will obtain your consent or offer you an opportunity to opt-out at that time. If you continue to use of the site we will take that to mean that you accept these changes.

Special note: other sites that promarnets.com or ahiusa.com links to may collect your Personal Information. The privacy policies and information sharing practices of these websites are not covered within the promarnets.com or ahiusa.com privacy policy.

ACCESSING AND UPDATING YOUR INFORMATION

Promar & Ahi USA members may view and make changes to their Personal Information. The information is located in their password-protected profile in the ‘My Account’ section of promarnets.com or ahiusa.com depending on which site you used to create your account. This section can be accessed by clicking on the following links:
https://promarnets.com/my-account-2/
https://ahiusa.com/my-account-2/

IF YOU HAVE QUESTIONS – HOW TO CONTACT US

If you ever have any questions about our privacy policy, please contact us. We respect your rights and privacy, and will be happy to answer any questions or concerns you might have.

Mailing:
14020 S. Western Ave.
Gardena, CA 90249
Email: info@americanmaple.com
Telephone: 1-310-515-8881